FAQ's

What is Virgin hair?
Virgin hair is a grade of hair which is not quite as our Raw hair collection, however it has been lightly processed to give a uniform wave/curl pattern. The quality of this hair will last between 9-12 months, and less if the hair has been lightened/ bleached. We do recommend you use our after care range to get the most out your hair extensions.
What is Raw hair?
Raw hair is cut from one donor, shampooed and constructed into extension pieces. Our Raw hair has an array of textures throughout a bundle, you may get some parts waver than others. The hair has a natural movement and bounce.With our raw hair, 2-3 bundles are plenty.
If you prefer a uniformed wave or curl your best bet is to purchase processed hair. 
Some may find raw hair high maintenance, this type of hair will react to humidity, water, heat just like your own hair. Our Raw hair is the crème de la crème, all bundles, closures, frontals and wigs are cuticle aligned.
 
How many ounces are in each bundle?
Each bundle contains approx. 3-3.5 ounces of hair.
 
How many bundles do I need?
 Partial install we recommend 2-3 bundles
Full install 3 to 4 bundles
Frontal weave 2-3 bundles
Closure weave 2-3 bundles
 
 Can I straighten, curl, wash, colour or bleach my hair extension?
Yes. Our hair is 100% human hair. All textures will return to its original state after shampooing.
We recommend consulting a professional hair colourist if you wish to colour your hair.  Any chemical processing will affect the nature of the hair. 
Does it Shed?
Minimally.  The most effective way to avoid shedding is by sealing the wefts with a weft sealer.
What shipping method do you use?
We use Royal mail track and signed national and international.
 
Longevity?
With proper care, your hair will last 9 months to 12 months with our Virgin hair collection and 2 to 4 years with our Raw hair collection.  To ensure that you are protecting your investment, treat your hair extensions with TLC.
 What is your shipping policy?
It takes 3 to 5 business days to process your order. 
You will receive your order within 1-2 business days (excluding holidays) after your order has been processed. Internationally will take slighty longer please look at our shipping policy.

What is your refund policy?
We are happy to refund hair extension or products under the condition it is returned unused/worn or tampered with. You have up to 14 days to notify us, you MUST follow instructions provided by our customer care team. Please read our Terms and Conditions for more information regarding this.
A noticeable fault with goods.
Crown Perfect should be notified 24 hours of receiving your order.
We will investigate your order and direct you what to do.
Returning Goods
Please return your order with the return label provided with your invoice.
Hair must not be cut, used, worn, washed, coloured, brushed or combed
Packaging must be returned in a re-saleable condition.
Authorized returns must be returned within 14 days of receipt.
Crown Perfect will not be responsible for goods lost in the post.
Unauthorized returns will not be accepted or processed by us, nor will we accept responsibility or liability in any way for such goods.
 
 
Our hair undergoes a strict quality control process to ensure that our customers receive only the best human hair extension. If you have any questions comments or concerns, please contact Crown Perfect Hair Representative