Shipping policy

SHIPPING POLICY 

 

Free delivery on all UK and international orders

Royal Mail Recorded delivery options:

Royal Mail Signed For® 1st Class:  1-2 days

International Delivery: 

Europe: 3-5 working days

USA: 5-10 working days

Africa: 5-10 working days 

Rest of the world:  5-10 working days

 

PO BOX

We cannot deliver to PO Boxes as treatment of this delivery varies from country to country where there is no one to sign for the item. This excludes destinations in Africa or the Middle East, where PO Boxes are routinely manned to accept mail and provide signatures.

 

International Shipping

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

For more info check out Royal mail international customs here:

 

https://www.royalmail.com/sites/default/files/International-customs-charges-leaflet-Jan-2017.pdf

 

Errors and Shipment Delays 

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out goods at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct goods or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of goods.

 

Shipping and billing address

you must provide us with correct details including the full delivery address to process your order quickly and efficiently. It is highly recommended that your delivery address is the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld. We will request additional questions with supporting documents before clearing our fraud protection procedures.